Frequently Asked Questions

To add a discount code, simply add it at the top of the checkout page when purchasing your subscription. It’ll ask for your discount code, simply enter it and click ‘Apply discount’  to receive the recalculated price further down the page. You will receive a notification to tell you your discount code has been ‘Successfully applied’.

To edit or add new payment details you can add these on your initial order at checkout, or by going to ‘My Account’ heading to ‘Payment methods’ on the left hand side in the toolbar. Here you can edit existing payment details or you can add new payment details by clicking ‘Add payment method’. Just hit ‘Save changes’ when you’re done!

To edit your account details, simply login if you aren’t already, head over to ‘My account’ then down to ‘Account details’ in the toolbar. Here you can edit and add to your existing account details. When you are done, just click ‘Save changes’.

To get started, simply hit the ‘Get started’ button located at the top right of the navigation in the menu. Alternatively, you will also find various ‘Get started’ buttons around the site. Simply tell us your name, email and set a medium strength password. 

At the start of the process, you will need to ‘Add a child’, you can do this when signing up and also when logging into ‘My account’ and heading over to ‘Child information’. Here you add another sibling, remember – You will need at least 1 child in your account to be able to purchase a subscription.

You can edit your child information by logging into ‘My account’ and updating your ‘Child information’. Simply click ‘Save changes’ when you are done. You can also add a sibling here, we’ve created a separate video for you though.

You can delete your child information by logging into ‘My account’ and updating your ‘Child information’. Here you will need to add another child in order to purchase a subscription.

By this stage, children are already exposed to all the sounds. We ensure that our Teddy and Koala boxes have the letter cards that children need to learn at these stages. However if you would like to buy a pack of the flashcards, drop us an email and we would be happy to help.

Packages occasionally go missing in the post! We will send you out another one as soon as possible. Just send us an email.

In order to keep pace with National Curriculum expectations, we move children up a book band every 3 months. With the right support at school and home, most children are ready to move up this frequently. However, if you feel that your child isn’t quite ready to move up a level, just keep reading the […]

We’d be happy to donate the books for you. Just get in contact and we will send you a freepost bag.

Our books cover a range of genres (poetry, fiction, non-fiction). Occasionally your child might receive a book that they have read at school. We send several titles each month so that there is always plenty of choice and re-reading titles is still a great way to practise.

You can cancel your subscription any time by logging into ‘My account’ and updating your subscription. We will cancel the next delivery after the point of cancellation. Please see full terms and conditions here.

Of course and this is a great idea. Spending 5-10 minutes every day will really help boost your child’s progress and this is particularly important over the holidays (and a great way to keep kids busy on the plane!). Just send us an email and let us know the boxes that you need a month [...]

Yes, we’d be happy to do this. Contact us and just let us know the months that you will be away. Your deliveries will be stopped for the months (maximum two months) you are away and will automatically resume when you are back. However, we follow the school curriculum so each month’s content is specifically [...]

Yes we do! After you register one child, you can easily add a sibling. Simply go to ‘My Account’ then select ‘Add a sibling’, follow the prompts and checkout. Add the code SIBLING10 at checkout for 10% off the monthly subscription for siblings.

If you sign up before the 25th of the month, the current month’s box will be sent to you asap. If you sign up after the 25th, you will receive your box for the next month. Subsequent deliveries are usually out during the first week of each month.

Yes, of course. You can change your child’s reading level anytime by going into the ‘My Account’ area and selecting ‘Change Child Details’. You will see that the Book Band Level can be edited. This Book Band level will then be used when creating your child’s next box. Alternatively, you can send us a note and we will adjust the level for you.

Please note that in order to keep children progressing, we will also change your child’s reading level, but we will let you know when we think the time is right to do this. We make this decision based on the National Curriculum and the length of time children are usually on each book band before it is time to move on. 

Any requests or updates to Book Band level must be made before the 14th of the month if you want the next month updated. 

Yes of course. When you get started, you will be able to add a note about your child’s reading level so you can let us know where you think they should start.

You can find detailed guidance here